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Hi, 

could you send screenshots to admin@plotaroute.com?

Kind regards,

Helene

Hi!

I have a problem with the embedded routes. No one can download them because the menu is not visible in the right upper corner. Appears only after playing the route.

Is there a solution for this?

Thanks!

Great, thanks for letting us know.

Hi 

Downloaded using Chrome, all good. Thanks again for your help.

Cheers

Jeff

HI Mark?Admin

I am using DuckDuckGo and running a VPN. I will try a differenet browser and switch of the VPN one at a time.

Thanks for responding. I will let you know how I get on.

Cheers

Jeff

Hi Jeff,

We can download that route here, so as Mark says it is probably something local. It could be affected by a browser extension you have installed, so I would recommend temporarily disabling any browser extensions. What browser are you using? For example, if you are using Chrome as your browser, go to chrome://extensions and toggle the switches to disable each extension. 

I just tried it from a saved route in My Routes (on a PC), using your exact Options. Files saved to my PC OK.

I know it doesn't help directly, but would seem to indicate a local problem ....

To add some detail. I am just trying to download GPX files direct to my laptop. I open a  saved route from My Routes, when its open I select download from the drop down menu

Options:

File type GPS

Format GPX

Route name Malo_Rennes 2

GPX Type Track

Waypoint Directions

Thanks again

Jeff

Hi

I cannot download any of my routes. I get the following message.

404 - File or directory not found.

The resource you are looking for might have been removed, had its name changed, or is temporarily unavailable.

Please let me know how to resolve this'

Thanks

Jeff