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Simon Key Tuesday 23 May 2017 10:20:58
Hi there,
I have been trying to print off my maps to be used for a scouting walk but I noticed, when I printed that the maps do not properly align. Although most of the route is useable there are sections where the maps do not properly line up which means that effectivly we are not able to use the maps.
Has anyone had this issue before? is there a fix? I love using this software but I wont be able to continue to use it if I am not able to print off route cards.
I have images but could not find a way to attache them to my post. but I could email them out id that helps.
Thank you in advance for your help.
Simon.
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plotaroute admin Tuesday 23 May 2017 10:41:43
Hi Simon - Can you let me know what browser you are using please? It would be worth trying a different browser if you are having printing problems. I'll email you directly as well as it would be helpful to see the images.
John
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Simon Key Tuesday 23 May 2017 11:20:58
Hi there,
As per the email, I have checked on multiple browsers - Internet Explorer and Google Chrome. Both have similar issues once an attempt is made to print. the break up of the map layer. This also happens if I try to print to .PDF I have tried all these options through both browsers and although the break up of the map layers, is different, essentially, the issue remains.
Thank you for your response.
Simon.
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plotaroute admin Tuesday 23 May 2017 11:54:16
Hi Simon - I've received the images you sent but can't seem to be able to reproduce the problem here. Can you try clearing your browser's cache and then trying again? Chrome would be the best browser to use. Otherwise, I'm wondering if it's connected with the print driver you have installed or some other software on your computer.
John
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Simon Key Tuesday 23 May 2017 12:27:43
Ok thanks for the reply. I think I need to have a look at it. I would say, that when you hit print, the screen displays the system correct but if you preview the print out it still comes out wrong.
I have a laptop at home. ill try it there when I get back tonight.
Thanks.
Simon
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Gary Cummins Sunday 31 Dec 2017 10:33:09
Hello this is happening to me here today. I have tried several iterations of print outs, printing a route over several different numbers of pages, printing in different styels, terrain, route, paths etc. Each time the pdf route differs from that which I have mapped on screen, the route misaligns from the roads.
Any suggestions please.
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plotaroute admin Tuesday 02 Jan 2018 08:47:41
It's hard to know why this happens. It seems to be very random and only affects a few people, so it could be related to the printer you are using. The best advice I can give is to try clearing your browser's cache and also try disabling any browser plug-ins you have. Other than that you could try using a different browser, or a different printer if you have access to one.
John
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Simon Key Tuesday 02 Jan 2018 16:01:35
Yeah i still get the problem. Multiplew browsers, Multiple printers. still have not found a solution to this which is quite frustrating. any further thoughts would be appriciated.
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plotaroute admin Wednesday 03 Jan 2018 10:31:28
I don't have an immediate answer I'm afraid, but we'll do some more investigation into the issue and try to get it fixed. I can reproduce the problem here now though, so hopefully that should help to resolve it. I'll report back here when I have an update.
John
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plotaroute admin Wednesday 03 Jan 2018 12:03:57
We've got this working OK here now, so would you mind trying it again please?
John
