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plotaroute admin Wednesday 10 Aug 2022 11:40:18
Great, thanks for upgrading. We've fixed the problem you had, so if you like the Premium membership and want to renew in a year's time it should work OK next time!
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Lasse Lasse Tuesday 09 Aug 2022 07:49:58
Using PayPal for payment worked like a charm! Thank you for the prompt support.
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plotaroute admin Tuesday 09 Aug 2022 06:22:26
Hi Lasse,
We're looking into the issue. It looks like it might be connected with the + sign in your email address. Would you mind selecting the Paypal option instead - you can normally pay using a card under this option without having to create a Paypal account. If that's not an option let us know.
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Lasse Lasse Monday 08 Aug 2022 11:52:04
I would like to upgrade to premium but there is only the error message "Sorry, there was a problem processing your transaction. No payment has been taken. Please refresh the page and try again." every time I click on "secure checkout". I'm never asked for credit card details.
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Deleted User Monday 23 May 2022 08:32:59
How do I cancel a subsciption that I started today in error?
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plotaroute admin Tuesday 17 May 2022 08:36:20
Sorry Milissa, Premium membership doesn't change this - the plotaroute logo is still displayed when you download a route as an image.
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Melissa Fahy Tuesday 17 May 2022 01:00:54
Looking at upgrading to Premium, just wondering if you can answer the following.
We design guides for tourism - we need mapping that doesn't include watermarks, does the premium option remove the PlotaRoute watermark when saving as image?
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plotaroute admin Thursday 05 May 2022 08:19:00
Hi Peter - we now accept the following payment methods:
- Visa
- Mastercard
- American Express
- China UnionPay
- Cartes Bancaires
- Apple Pay
- Google Pay
- Paypal
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Peter Nickson Wednesday 04 May 2022 09:29:54
I have asked about this once before. You only offer possibilities to pay the membership fee by PayPal (Absolute crooks!) or by credit card (Banking pigs!). I wanted to pay at least six months ago but I find I am unable to, is this my problem?
I find your app to be really useful and I would like premium membership. Can you find a way?
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plotaroute admin Wednesday 14 Apr 2021 08:34:43
Thanks for your support Carlos.
