Unable to find my location

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  • Helene Plotaroute   Friday 10 May 2024 14:08:40

    Hi,

    indeed it can depend on the device : the gps quality is different on certains devices and models. I suggest you to check with the manufacturer.
    Did you check all the position settings? 

    Kind regards

  • Pamela Skelding   Thursday 02 May 2024 21:26:34

    I love this app but like the last contributer usually the app can't find my location and nowadays never follows my route. I have followed  all the advice and even reloaded the app again. Why arnt the location services working properly. ? Help needed. Are others finding the same issues? Is a UK issue only? Certain phones types? 

  • Helene Plotaroute   Thursday 11 Apr 2024 08:29:57

    Hi,

    I suggest you to calibrate the compass when you use the app => make 8 shapes until the compass is calibrated and the good position is indicated.

    I also advise you to check these settings : 

    • device's settings > position/location > allow the position
    • device's settings > position/location > improve accurancy > deactivate "wi fi scanning" and "bluetooth scanning" (it will force your device to use the gps)

    Kind regards,

    Helene

  • Tristan Jeffrey   Sunday 07 Apr 2024 13:00:58

    Every time I try to navigate a route I get a message to say that the app is unable to find my location. All my location settings are switched on, allowing my location to be tracked. Any help?

     

     

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