Message "Sorry - we were unable to auto-plot to this point"

Posts for this topic...

---

• Post your comments.... Sign In to Post
• plotaroute admin   Tuesday 04 Aug 2020 20:14:56

  The technical problem we were experiencing with the Auto-Plot "By Road" on OSM and ESRI Map Types has now been fixed.

• plotaroute admin   Tuesday 04 Aug 2020 18:44:09

  We've identified the source of the problem and should hopefully have it fixed very soon. One of the files in the latest monthly update of our routing engine was corrupted during transfer and this is causing Auto-Plot requests using the "By Road" option to fail when plotting on OpenStreetMap and ESRI map types. The "By Bike" and "On Foot" options are still available but you will only be able to use these if the road you are plotting on is tagged as suitable for walking or cycling on OpenStreetMap. Otherwise you will need to temporarily turn off the Auto-Plot switch to plot manually. We apologise for the temporary outage on this feature.

  If you are a Premium member, please switch to one of the Google map types as these are unaffected by this issue.

   

   

• Robert Worrall   Tuesday 04 Aug 2020 15:43:05

  I can plot the route with the cycling mode until I get the message "Unable to Calculate Route". If I switch to walking mode. I can continue and complete my route.

   

• Robert Worrall   Tuesday 04 Aug 2020 15:28:33

  I failed to mention. I normally use the cycling auto plot mode and occasionally the walking mode.

• Robert Worrall   Tuesday 04 Aug 2020 15:25:22

  Hi there, I am having a problem with Auto-Plot and I appear to not be the only one. At present, I am a Premium member but may reconsider that if I don't have full access to it. I am getting the message "Unable to Calculate Route" Sorry- we are unable to Auto-Plot to this point. Please turn off the Auto-Plot switch to continue plotting. It is very difficult to plot a route without the Auto-Plot and it's not what I have paid for. I have plotted this route out of York on numerous occasions with no difficulty, using this map. I've tried using a different map but experienced the same problem. I have now managed to plot my route, but I had to do it as if I were walking. This appears to be a problem at your end, from the number of comments I see. It's also something you've had to deal with before and reportedly rectified. I look forward to seeing that you've managed to do it again, soon.

• plotaroute admin   Tuesday 04 Aug 2020 15:11:03

  Actually it seems to be an intermittent probelm as it's working OK here for all 3 auto-plot modes. We're looking into it.

• danny mcstravock Tuesday 04 Aug 2020 15:10:57

  i have same problem and its not only auto plot by road its also by bike

• Gordon Rendell Tuesday 04 Aug 2020 14:35:50

  Same problem for walk and bike..

• plotaroute admin   Tuesday 04 Aug 2020 14:14:01

  Thanks for letting us know. It seems to only be affecting the Auto-Plot "By Road", so can you please use one of the other Auto-Plot settings for now while we look into it.

  Premium members should be unaffected if using a Google Map Type.

• Matt Colley Tuesday 04 Aug 2020 13:38:19

  Same thing is happening for me. It enables me to auto-plot at the start of my route, but then after plotting a few points this message constantly appears. The only way I can then continue plotting the route is to do it entirely manually.