Message "Sorry - we were unable to auto-plot to this point"

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• Tamás Fábián   Friday 02 Aug 2019 15:55:17

  I just upgreded as a premium member and since that time it says: Sorry, unable to auto-plot. At the same time it works on my Ipad, but does not work on my laptop.

• plotaroute admin   Wednesday 03 May 2017 09:55:28

  I've had a response from Google and apparently Google does not have bike directions for Italy, so you would either need to use the Paths map to auto-plot in Italy or select the "By Road" or "On Foot" option on the Auto-Plot feature instead of "By Bike".

  John

• plotaroute admin   Tuesday 02 May 2017 13:04:01

  Thanks Luca.  I've reported this issue to Google - I don't know why they are not returning bike directions for this country, I can only assume it's a temporary problem.  In the meantime you can still Auto-Plot by bike in Italy using the Paths map, which doesn't use Google for the routing service.

  John

• luca lor Tuesday 02 May 2017 10:18:58

  Thanks John,

  what is actually not working in Italy is the "Autoplot - Bike" feature. Using "Road" option everything is OK. Tested Monday, May 2nd at 9.15 UTC.

  Luca

• plotaroute admin   Tuesday 02 May 2017 08:47:03

  Hi Luca - the Auto-Plot feature should work almost everywhere and certainly includes Italy in its coverage, however it can only plot points if you click near known roads and paths. It could have been a temporary glitch but you could also try selecting a different Map Type - i.e. if you are using the "Paths" map, try the default "Map" - or temporarily turning off the Auto-Plot feature.

  John 

• luca lor Monday 01 May 2017 18:13:10

  Dear plotaroute.com support,

  trying to plot a route in Italy map I get the message "Sorry - we were unable to auto-plot to this point." when I click the map to set the first point, preventing any further step towards route creation. The route is correctly plotting when I choose a location in France, Germany or Austria (just to mention the location I tried).

  Is there an expantation for this malfunction?

  Thanks

  Luca