OS Maps not loading for plotting routes

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• Trevor Warburton   Tuesday 13 May 2025 20:50:18

  That's the conclusion I had come to. Windows PC wouldn't load the maps using Virgin broadband, but connecting via the  phone hotspot and mobile network they loaded fine.

   

   

• Trevor Warburton   Tuesday 13 May 2025 20:55:17

  That fix worked for me.

• Julien Plotaroute   Wednesday 14 May 2025 06:04:31

  Hi Trevor,

  Thanks for confirming that the workaround worked for you and I hope it will for everyone.

  For all VirginMedia clients, you can find more information on their essential security here.

  Also, in case the step-by-step I sent before isn't up to date anymore, one of you shared another process I'll paste below.

  I have tried getting in contact with VirginMedia, to see if there is something they can do to whitelist our tiles servers, but I haven't been able to.
  Customer service doesn't help and all the emails I tried sending came back undelivered.
  If you know of a way for me to reach out to them via email, please share this with me.
  
  Meanwhile, the devs will keep looking into this, to see if there is anything we can do on our end, to prevent VirginMedia's security settings from blacklisting our servers.
  I'll update the post if they find anything.

  Thanks for all of your help in getting to the bottom of this.

  All the best,

  Julien

   

  "This is how I turned "Web Safe" aka "Parental Controls" off.

   

  Two options:

  [1] Going direct to the security settings page.

  [2] Accessing the settings via the virginmedia.com home page

  *******************************************************

  [1]  Go direct to the security settings page.

  * Access the web page: https://www.virginmedia.com/myvmo2/account-settings/security

   

  * You may now be asked for your username and password

   

  * On the next screen, make sure the Parental Controls option is turned off (greyed out)."
• Mark Worthington   Wednesday 14 May 2025 10:16:18

  This may not be related, but I had a similar issue where my wi-fi would not allow me to see the Google search pages via "www.googleadservices.com". Not a blacklisteing issue from Google's side, but a PC-side "blocked site" issue.
  
  

  DNS_PROBE_FINISHED_NXDOMAIN Error in Chrome, both PC and Mobile (when using Wi-Fi, but not data)

  Changed DNS settings (see Windows DNS Server.jpg) on PC to 8-8-8-8 & 8-8-4-4 etc, but couldn't do so on mobile (and wasn't comfortable with changing DNS settings just for this).

  
  Resolution: in my Router settings:
  
  Security & privacy

  Network controls

  Block and Allow Sites

  Allowed

  Added "www.googleadservices.com" in my case. For this problem, try "www.plotaroute.com"
  
  Again, this may not be relevant but may be worth a try.
  
  Mark

• Julien Plotaroute   Wednesday 14 May 2025 11:31:06

  Hi Mark,

  Thanks for the additional information!

  As a matter of fact, someone also got in touch about this issue, which was router-related and not VirginMedia-related.

  The fix was the same:

  "I altered the privacy settings, specifically the Broadband setting. I got a result by both changing the overall security (no parental controls) and initially by making Plotaroute an exception."

  Hope this helps if some of you are not VirginMedia customers but still have the same issue.

  Julien