OS Maps not loading for plotting routes

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  • Julien Plotaroute   Monday 07 Jul 2025 08:09:55

    Hi Gary!

    So far, we haven't found a fix which would prevent this from happening altogether, but the workaround for this has been shared in this topic.

    If you read the topic and apply the workaround, you should be able to use all the maps again.

    Kind regards,
    Julien

  • Gary Paice Saturday 05 Jul 2025 17:24:08

    I have used trails mapping succesfully for a long time. Now I cannot get the maps to load at all. Terrain & street maps are fine. But not trails. I am a Virgin media customer. Is there a fix for this?

     

  • Julien Plotaroute   Monday 30 Jun 2025 09:56:17

    Hi Colin,

    Thanks for sharing this.
    I realise that I haven't mentioned Sky Broadband here. Someone got in touch with me about this on the support, so I was aware of Sky Broadband as well as Virign Media.
    Sorry about that.

    So far we haven't been able to find a fix on our end, so the workaround is all we have.

    All the best,
    Julien

  • Colin Bennett   Friday 27 Jun 2025 15:50:20

    FYI I changed broadband supplier to Sky this morning. I was not able to access OS maps from laptop or phone. From the comments below I tried switching off Sky Shield which fixes the problem. I've no idea who can cure the problem where the OS map falls foul of Sky and Virgin privacy controls. All other map types were absolutely fine.

  • Julien Plotaroute   Monday 16 Jun 2025 06:11:44

    Hi Roger,

    I'm sorry I totally missed your last post and just saw it because I sent out a support message linking to this topic.

    Have you been able to resolve this issue on your other devices since the 30th of May?

    Best regards,

    Julien

  • Roger Buckland   Friday 30 May 2025 12:41:58

    Hi Julien

    I checked my Virgin Media Online Security Settings and both Virus Protection and Parental Controls were greyed out (I enabled Parental Controls and added www.plotaroute.com as an allowed website but it would save the changes).  I then specified 8.8.8.8 as my DNS default and this seams to have cured the problem on my PC, however I am still having the same issues on my mobile and ipad.  I'm not hat technincal so am not sure wether this  a router of VirginMedia issue or how to ensure the changes are applied across all my devices.

    Thanks

    Roger

  • Julien Plotaroute   Wednesday 14 May 2025 11:31:06

    Hi Mark,

    Thanks for the additional information!

    As a matter of fact, someone also got in touch about this issue, which was router-related and not VirginMedia-related.

    The fix was the same:

    "I altered the privacy settings, specifically the Broadband setting. I got a result by both changing the overall security (no parental controls) and initially by making Plotaroute an exception."

    Hope this helps if some of you are not VirginMedia customers but still have the same issue.

    Julien

  • Mark Worthington   Wednesday 14 May 2025 10:16:18

    This may not be related, but I had a similar issue where my wi-fi would not allow me to see the Google search pages via "www.googleadservices.com". Not a blacklisteing issue from Google's side, but a PC-side "blocked site" issue.

    DNS_PROBE_FINISHED_NXDOMAIN Error in Chrome, both PC and Mobile (when using Wi-Fi, but not data)

    Changed DNS settings (see Windows DNS Server.jpg) on PC to 8-8-8-8 & 8-8-4-4 etc, but couldn't do so on mobile (and wasn't comfortable with changing DNS settings just for this).


    Resolution: in my Router settings:

    Security & privacy

    Network controls

    Block and Allow Sites

    Allowed

    Added "www.googleadservices.com" in my case. For this problem, try "www.plotaroute.com"

    Again, this may not be relevant but may be worth a try.

    Mark

  • Julien Plotaroute   Wednesday 14 May 2025 06:04:31

    Hi Trevor,

    Thanks for confirming that the workaround worked for you and I hope it will for everyone.

    For all VirginMedia clients, you can find more information on their essential security here.

    Also, in case the step-by-step I sent before isn't up to date anymore, one of you shared another process I'll paste below.

    I have tried getting in contact with VirginMedia, to see if there is something they can do to whitelist our tiles servers, but I haven't been able to.
    Customer service doesn't help and all the emails I tried sending came back undelivered.
    If you know of a way for me to reach out to them via email, please share this with me.

    Meanwhile, the devs will keep looking into this, to see if there is anything we can do on our end, to prevent VirginMedia's security settings from blacklisting our servers.
    I'll update the post if they find anything.

    Thanks for all of your help in getting to the bottom of this.

    All the best,

    Julien

     

    "This is how I turned "Web Safe" aka "Parental Controls" off.
     
    Two options:
    [1] Going direct to the security settings page.
    [2] Accessing the settings via the virginmedia.com home page
    *******************************************************
    [1]  Go direct to the security settings page.
     
    * You may now be asked for your username and password
     
    * On the next screen, make sure the Parental Controls option is turned off (greyed out)."
  • Trevor Warburton   Tuesday 13 May 2025 20:55:17

    That fix worked for me.

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