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Trevor Warburton Sunday 11 May 2025 15:12:37
Any progress with the blank Cycle (the one I use the most) and OS maps?
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Nick Ramm Monday 05 May 2025 20:16:26
Still going on. IOS, Chrome, Edge. No different. Also the trails map.. Incognito too..
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Julien Plotaroute Wednesday 30 Apr 2025 08:34:46
Hi everyone,
Just an update to let you know that the devs are still investigating.
I have just sent out several messages to those of you who got in touch via email, asking for your help with further tests.
As soon as we have a fix, I'll update this topic again.
Thanks for your help!
Julien
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Mark Worthington Monday 28 Apr 2025 19:59:22
That really sounds like a glitch with you "Premium" account .... I have been using the OS maps a lot recently, and no issues.
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Durham Cow Monday 28 Apr 2025 09:32:30
I still can't, though I thought the problem had been resolved when all three reappeared for a brief period (minutes or, perhaps, hours). There have also been a couple of instances of partial tiling but ultimately, depressing greyness. The phone app also gives the same result.
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Martin Church Saturday 26 Apr 2025 11:45:28
I can't access trail routes or OS maps on my premium account either. I need to be able to double check some planned routes.
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Durham Cow Tuesday 22 Apr 2025 16:34:41
Thanks very much Julien.
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Julien Plotaroute Tuesday 22 Apr 2025 11:43:24
Hi!
This issue was raised via email by two users and I've already sent some details to the devs to have a look at it.
I'll make sure to update this topic as soon as I hear back from the devs.
Best regards,
Julien
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Durham Cow Tuesday 22 Apr 2025 09:42:42
I've not been able to access my OS, Cycle or Trail map layers for at least a day now (premium subscription is valid). All I get is a blank mapping space. Are there any problems I should be aware of?
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Nick Ramm Saturday 19 Apr 2025 19:32:39
This seems to be happening again...
