Cannot upload my route

Total posts in this topic: 4

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plotaroute admin Sunday 12 Apr 2020 07:30:56

Hi Toby - can you send us the file you're trying to upload via our Contact Us page and we'll have a look at it?
Toby Jenkins Saturday 11 Apr 2020 13:26:19

I don't know whether this is still active, but I am having the SAME problem. Using Mac, tried both Safari and Chrome. Loading to 99% then saying "Unable to load th file". It is in GPX format and was created with Plotaroute before I registerered. I have changed the file name to "Test.gpx" so so spaces, special characters or filename length issues are going to be likely. Please could somebody help? THanks!
plotaroute admin Monday 14 Jul 2014 11:29:44

Hi Adam - It seems to work OK for me here. I just tried uploading the route in Firefox and Chrome and both worked fine. I've uploaded the route to your account. I'm not sure why it's not working for you - I'll do some investigation and report back if I manage to find the source of the problem. In the meantime, it may be worth trying an alternative browser. Also, it may help to clear your browser's cache.

John
Adam Rugby Monday 14 Jul 2014 08:44:54

I have a route in a standard KML and GPX format, but I cannot upload any of them to Plotaroute. It stops at 99% and says: Unable to read the uploaded file. Please check that it is in a compatible format.

Could you please fix it?

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Please confirm...