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plotaroute admin Friday 27 May 2022 08:37:46
That's great - thanks for the feedback Mark.
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Mark Worthington Thursday 26 May 2022 23:00:48
So far, so good! Looks like you sorted it :)
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Mark Worthington Tuesday 24 May 2022 19:31:02
Hurrah!
I've reset my cookies back to normal, and I'll see what happens over the next few days. Thanks! -
plotaroute admin Tuesday 24 May 2022 15:47:03
I think we may now have found the cause of this problem. It was indeed was connected with accessing Plotaroute from multiple devices. We've implemented some changes which should hopefully have fixed it, so please let us know if these have helped. Sorry it has taken so long for us to work what was causing the issue.
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plotaroute admin Tuesday 24 May 2022 08:26:35
That's a shame. You might be onto something though with the point about using multiple devices - we'll look into that.
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Mark Worthington Tuesday 24 May 2022 06:01:19
Nope, back to normal for both PC and mobile. Not sure whether linked to logging in from a different PC, but looks like this is something I'm just going to have to live with.
Enabling biometric login on the mobile would help ..... -
Mark Worthington Monday 23 May 2022 10:18:24
So far, so good! I've now set up my work PC with the eexcption (it did ask me again to log in, but before I could madethe change). In the meantime, my mobile continues to work as if I've never logged out :)
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plotaroute admin Monday 23 May 2022 08:43:59
Thanks Mark. That's very helpful.
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Mark Worthington Sunday 22 May 2022 10:26:51
OK, thanks for your honest reply.
On my PCs, I have tried just one for the moment, but in Chrome, the format needs to be [*.]plotaroute.com
On my mobile, I cleared cache and also applied the exception [*.]plotaroute.com
I'll let you know if this resolves things!!
Mark
ps, for a while, I thought it might be as I was logging in on different devices, sequentially .... but still couldn't pin it down exactly.
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plotaroute admin Sunday 22 May 2022 07:50:58
I wish we had a definite answer to this, but we haven't found it yet! It does seem to be that something outside of plotaroute is removing the cookie for some reason. Here are some things to try though for anyone experiencing this issue:
- Check your browser settings to ensure that it isn’t set to remove cookies when you close your browser (in Chrome this is under the Privacy and security settings).
- Add *.plotaroute.com as a site that can always use cookies in your browser settings.
- Clear your browser cache, in case lack of storage space is an issue.
- Temporarily disable any browser extensions you have installed, in case any of these are deleting cookies.
- Keep your browser tab open, rather than close it when you have finished.
- Check your browser settings to ensure that it isn’t set to remove cookies when you close your browser (in Chrome this is under the Privacy and security settings).
