That's great - thanks for the feedback Mark.
So far, so good! Looks like you sorted it :)
Hurrah!
I've reset my cookies back to normal, and I'll see what happens over the next few days. Thanks!
I think we may now have found the cause of this problem. It was indeed was connected with accessing Plotaroute from multiple devices. We've implemented some changes which should hopefully have fixed it, so please let us know if these have helped. Sorry it has taken so long for us to work what was causing the issue.
That's a shame. You might be onto something though with the point about using multiple devices - we'll look into that.
Nope, back to normal for both PC and mobile. Not sure whether linked to logging in from a different PC, but looks like this is something I'm just going to have to live with.
Enabling biometric login on the mobile would help .....
So far, so good! I've now set up my work PC with the eexcption (it did ask me again to log in, but before I could madethe change). In the meantime, my mobile continues to work as if I've never logged out :)
Thanks Mark. That's very helpful.
OK, thanks for your honest reply.
On my PCs, I have tried just one for the moment, but in Chrome, the format needs to be [*.]plotaroute.com
On my mobile, I cleared cache and also applied the exception [*.]plotaroute.com
I'll let you know if this resolves things!!
Mark
ps, for a while, I thought it might be as I was logging in on different devices, sequentially .... but still couldn't pin it down exactly.
I wish we had a definite answer to this, but we haven't found it yet! It does seem to be that something outside of plotaroute is removing the cookie for some reason. Here are some things to try though for anyone experiencing this issue: