Frequently Asked Question
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FAQ About Account Management

Read our How-To Guides

We have a number of detailed guides giving instructions on how to use many of the features of plotaroute.com.
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Watch Our Video Tutorials

We have a number of video tutorials demonstrating how to use key features on the site.
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Join In Our Forums

Take at look at our Forums for more help and advice.
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Q.Why can't I access the Premium features when I have paid for Premium membership?

This can happen for a number of reasons:

  • If you have just upgraded your account, there may have been a delay in our system receiving the payment confirmation. Please sign our and sign back in again to refresh your login session.

  • If you are using a browser bookmark to the Route Planner that you created when you were using a Standard account, you should replace this with a new bookmark to the Premium Route Planner,  as the Standard and Premium Route Planners are different products. 

  • If you left the website open in a browser tab and haven't used it for a while, it is possible that you login session may have expired before you navigated to the Route Planner. Please sign our and sign back in again to refresh your login session.

You can check your account status on your My Account page. If you are still having difficulties, please Contact Us for further help.