SavingFORUMS HOME SEARCH FORUMS

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    plotaroute admin   Wednesday 09 Sep 2015 13:06:52

    You may not always notice the orange loading bar, as it can dissapear very quickly if all the page resources are cached locally already.  Fingers crossed that clearing the cache and disabling the browser add-ons will help.

    John

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    Daniel Cornwell Wednesday 09 Sep 2015 13:00:59

    Hi John,

    Just tried saving the route from my work PC and it worked fine, so it must be my home PC.

    I will go home tonight and do as you suggest.

    One question though, i wasnt sure what orange loading progress bar you were reffering to as this only comes up when i choose the automatic route finder. I was doing a manual one. It lets me click on the bottons above but not on the save button.

     

    Regards,

    Dan 

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    plotaroute admin   Wednesday 09 Sep 2015 07:31:06

    Hi Dan - It seems to work OK here in Internet Explorer and we've not had any other reports of this issue, so I think it must be a local problem.  If you haven't already done so, I would recommend deleting your temporary internet files (Settings, Internet Options, Delete Browsing History).  If this doesn't help it could be casued by one of the browser plugins you have installed, so I would suggest disabling them all to see if this helps (Settings, Manage add-ons), and if it does you could then re-enable the one by one to see which one was causing the problem.

    Other than that I'm not sure what to suggest other than trying a different browser like Chrome or Firefox.  Which version of Internet Explorer are you using currently?

    John

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    Daniel Cornwell Tuesday 08 Sep 2015 22:57:40

    Hi John,

    Its still not working. I'm using internet explorer.

    If i put the curser over other options it works, but not on thesave, print, share and d'load buttons.

    Strange,

     

    Dan

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    plotaroute admin   Tuesday 08 Sep 2015 21:15:01

    Hi Dan - It sounds like the page may not have loaded completely if these functions are not responding.  There should be an orange loading progress bar across the top of the page, which disappears after page has fully loaded - if it doesn't complete the orange bar will still be there.  If the orange bar is there try refreshing the page to load it again.  If you are still having problems, can you let me know what browser you are using please and I'll try it out here?  Also, it may be worth trying to clear your browser's cache.

    John

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    Daniel Cornwell Tuesday 08 Sep 2015 19:23:55

    I have created a new route but it wont let me click on the save button, print, share or d'load buttons.

    I have already save 4 routes, but it wont let me save anymore.

    Any ideas?

    Dan

     

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