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    David Lovell Friday 12 Jun 2020 13:02:40

    I'm considering upgrading to Premium membership, so could you answer a couple of questions please?


    1. Different mapping engine 

    There are several mentions on these forums of issues arising from Premium and Standard using different mapping engines. Would there be any compatibility issues with my routes (59 and counting) which I've previously saved as a Standard member? Can my "old" routes be edited if I switch to Premium?


    2. Priority support 

    What is "priority support" referred to the Membership Options page and how does this differ from Standard support? 



    Many thanks 

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    plotaroute admin   Tuesday 16 Jun 2020 08:33:43

    Hi David,

    Any routes you create under Standard Membership will still be available if you upgrade to Premium membership. Premium membership has additonal map types to choose from, some of which use a different routing engine, but this doesn't have any impact on your routes.

    Priority support means that we answer any queries from Premium members before those from Standard members.  Normally we try to respond within one business day, but this will depend on how busy things are. It is best to check our FAQ's and How-To Guides first though, as you'll usually find answers to most things there and you'll get the information you need more quickly. Also, a quick search of the forums can sometimes help, as most questions have been asked on there before.


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    Cecilia Paton   Sunday 21 Feb 2021 17:04:47

    Hello I recently joined and have opted for Premium service.  How do i get the premium service on my phone as when i load the app i still have ads and none of the premium features i get on the lap top.

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    plotaroute admin   Monday 22 Feb 2021 07:42:27

    Hi Cecilia - thanks for upgrading. You'll need to sign in on the mobile app to access premium benefits (click the  sign-in icon on the top right of the home screen). Not all features from the desktop site are available on the mobile app though.

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    Carlos Garcia   Tuesday 13 Apr 2021 23:32:51

    I don't really need the premium version, but I have subscribed because it is the very best option to plan my routes.


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    plotaroute admin   Wednesday 14 Apr 2021 08:34:43

    Thanks for your support Carlos.

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