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    Mark Worthington   Monday 17 May 2021 09:03:49

    Just to feed back .... I tried agin, today, on a poor mobile signal .... worked! So I now have the mobile app on my S7 (and I still haven't changed to my "new" mobile .... )

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    Peter Höglund   Saturday 16 Jan 2021 22:28:14

    I run it on my Samsung S7, Android 8.0.0, as Chrome as my browser w/o any problem. 

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    Mark Worthington   Saturday 16 Jan 2021 16:36:53

    My Samsung S7/Android 8 was indeed on a solid Wi-Fi, with account activated and latest Chrome (although on mobiles updates are bpushed, rather than pulled).

    However, I will shortly be changing to a OnePlus 8T/Oxygen 11, so I'll see what happens then and report back. :)

    Mark

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    plotaroute admin   Saturday 16 Jan 2021 08:03:01

    Hi Mark,

    It's possible the app may not install with older versions of Android (we've tested it with Android 10), as they have less support for Progressive Web Apps (PWA), which is the type of app we have.  However, try the folllowing to see if this helps:

    • ensure you are connected to WiFi when installing as a slow connection has been known to cause installation problems
    • ensure your Google Play account is enabled when installing
    • ensure you have the latest version of Chrome installed

    If it installs correctly you should see the plotaroute icon on your home screen (without a Chrome icon in the corner) and the app will run full-screen (without a browser address bar). You'll also be able to see the app listed under Apps and Notifications under your Android Settings. We've noticed that there is sometimes a short delay in the the icon appearing on the home screen on Android devices, so you may need to wait a short while at the point where it saying it is adding the app.  We'll look at adding some more pictures to to the installation instructions as you suggested.

     

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    Mark Worthington   Friday 15 Jan 2021 18:01:41

    Adding tio my last post .... the app installs, but it seems to go a browser window. If I select "Mobile App" from the menu, I get the https://www.plotaroute.com/mobileapp page.

    It's not really clear what I should expect to see. Some online pictures would help.

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    Mark Worthington   Friday 15 Jan 2021 17:58:41

    Nope, doesn't install for me. Samsung S7, Android 8.0, not signed in, follow the install process via Chrome and get the icon. However, seems to be the browser shortcut ..... tried many times .....

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    plotaroute admin   Thursday 31 Dec 2020 12:23:37

    JP - thanks for the new year wishes, same to you!  I can see from our logs that routes have been successfully sent from your account to Garmin Connect. Are they showing in your Garmin Connect account? If not, try unstarring them on here and then starring them again, which should delete and resend them. 

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    plotaroute admin   Thursday 31 Dec 2020 12:19:34

    Michael - yes, that's correct, if you install the app using Chrome and then delete Chrome from your device it won't then run as an app, as it needs the browser that it was installed with. We do recommend using Chrome, as this is what we develop and test the app with. 

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    Michael Raider   Thursday 31 Dec 2020 00:35:21

    I deleted the app and re-installed. To re-install I loaded Chrome. After installation I started the app and like you said I had a fullscreen version of the app. I then deleted Chrome and re-started the app and now it behaves like a short-cut. I guess us non-Chrome users are out of luck.

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    JP M   Wednesday 30 Dec 2020 21:21:46

    Hi guys Best wishes for 2021 and thanks for your good work! app installed worked ok, the app shows the blue star to confirm the route is transfered to garmin connect, then on connect I force a sync but the route do not show on my gpsmap66... would you have any suggestions to solve this? thanks. best regards JP

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    plotaroute admin   Tuesday 29 Dec 2020 09:12:03

    If the app runs fullscreen (without the address bar) and says "plotaroute" under the app icon rather than "plotaroute.com" you have installed it correctly. It needs to be installed from the main home page when signed out - installing from any other page will create a browser shortcut instead.

    We've made a small tweak to the Reshape Route feature, which should hopefully help. The magnifier will only be shown though when you start dragging one of the anchor points. It's a little bit fiddly on small screens, as accurately selecting things with your finger will never be as easy as using a mouse, so this feature is easier to use on a desktop computer.

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    Michael Raider   Tuesday 29 Dec 2020 03:51:51

    I had to install Chrome to get the app. I must be doing something wrong because all I have is a shortcut to open the website in a browser. I tried to reshape a route and I did not get any magnification as shown in your photo of the app.

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    plotaroute admin   Monday 28 Dec 2020 09:09:47

    Hi Michael - it installs OK for us with Opera on Android. I'd suggest checking you have the latest version of Opera but if you're still having problems your best option is to download Chrome and install it with that.   

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    Michael Raider   Thursday 24 Dec 2020 22:55:55

    I'm on an Android phone and I do not have Chrome installed on my device. I tried and failed to get the app with the browser (Opera) that is installed on my phone. How can I get the mobile app?

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    plotaroute admin   Monday 21 Dec 2020 09:59:47

    Thanks Martynas, we'll look into it and try to find a solution.

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    Martynas Staskevicius Monday 21 Dec 2020 08:54:09

    Thank you for advice, though it did not help - I have tried it firstly. I've sent you screenshot with some brief explanation via Contact Us page.

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    plotaroute admin   Monday 21 Dec 2020 08:30:05

    Does this advice on this Apple discussion board help Martynas?

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    plotaroute admin   Monday 21 Dec 2020 07:22:02

    Thanks for the feedback Martynas. We don't have that model of iPhone here but it sounds like a bit of a limitation of the device if it cuts off the corners of full-screen apps. Does this happen with other apps too or if not how do they circumvent the issue? Would you be able to send a screenshot to us and we'll see if there is anythting we can do to help - you can do this via our Contact Us page? 

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    Martynas Staskevicius Sunday 20 Dec 2020 22:08:31

    Good for you. On any modern iphone with rounded screen there is a problem. Also, bottom toolbar is placed too low - simply uncomfortable pressing buttons.

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    Peter Höglund   Sunday 20 Dec 2020 21:01:04

    I'm on Samsung Android and don't have the problem you see.

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