OS Maps not loading for plotting routesFORUMS HOME SEARCH FORUMS

OS maps loading for existing routes but not for plotting new ones

In addition, once you've selected OS maps and got a blank screen instead of the map, the selection of any other type of map type also fails. Only by refreshing the web page do you get any map back.

Thanks for reporting this. Can you let us know what browser and device you are using please?

Android phone using the app

Thanks Paul. We think we've found the problem and have implmented a fix. There was a bug which was only triggering if you changed to OS maps before plotting the first point on a new route. Hopefully it should be working OK now.

Thanks. That seems to be ok now

This seems to be happening again... 

I've not been able to access my OS, Cycle or Trail map layers for at least a day now (premium subscription is valid). All I get is a blank mapping space. Are there any problems I should be aware of?

Hi!

This issue was raised via email by two users and I've already sent some details to the devs to have a look at it.

I'll make sure to update this topic as soon as I hear back from the devs.

Best regards,

Julien

Thanks very much Julien.

I can't access trail routes or OS maps on my premium account either.  I need to be able to double check some planned routes.

I still can't, though I thought the problem had been resolved when all three reappeared for a brief period (minutes or, perhaps, hours). There have also been a couple of instances of partial tiling but ultimately, depressing greyness. The phone app also gives the same result.

That really sounds like a glitch with you "Premium" account .... I have been using the OS maps a lot recently, and no issues.

Hi everyone,

Just an update to let you know that the devs are still investigating.

I have just sent out several messages to those of you who got in touch via email, asking for your help with further tests.

As soon as we have a fix, I'll update this topic again.

Thanks for your help!

Julien

Still going on. IOS, Chrome, Edge. No different. Also the trails map.. Incognito too.. 

Any progress with the blank Cycle (the one I use the most) and OS maps?

Hi!

Sorry for not updating you sooner. I was away for a bit and meanwhile the devs kept looking into this issue with the help of the community.

We do not have a fix yet, because we still need to pinpoint the origin of this issue.

So far, we think that the issue is location-specific.

Some of you reported that map layers did work using the following workarounds:

• using Tor Browser
• using a Chrome extension VPN with hosts in mainland Europe

I have just sent out several emails to some of you to keep gathering information.

Thanks for your help and your patience.

Julien

Well, that's interesting...  The mention of VPN just made me try switching my iPad icloud Private Relay back on (I switched it off a while back as I thought, incorrectly, that it was slowing the connection down).  As soon as I switched it on, all the maps were available and downloading correctly.

Same effect on my iPhone.

Hi everyone,

I've just read all the replies to the emails I sent out yesterday and the common denominator is Virgin ISP.

After a search online, it seems that similar issues have been raised on several forums by Virgin clients.

Please give the below workaround a try and update this post to tell me if it works.

All the best,

Julien

Blank Map Issue with Virgin Media

Virgin Media sometimes enables its Web Safe / Child Safe filter by default. This filter can block our map-tile servers and cause the browser error “ERR_SSL_PROTOCOL_ERROR.”

1. Sign in to My Virgin Media → Broadband → Web Safe.

2. Switch Child Safe and Virus Safe to Off, save, and restart your router.

3. If you’d rather keep Web Safe on, simply change your device’s DNS settings to 8.8.8.8 (Google) or 1.1.1.1(Cloudflare).

4. Reload the page—your map should now display