Garmin Sync IssueFORUMS HOME SEARCH FORUMS

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    Mark Worthington   Thursday 20 Apr 2023 13:49:51

    OK, thanks for the explanation. Given that they are on my device, I shall leave it.

    Good you sorted it so quick!

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    plotaroute admin   Thursday 20 Apr 2023 13:21:33

    Sorry Mark, unfortunately due to the fix we had to apply, most of the blue stars are now black. If you unstar it and star it again it will turn blue after a few minutes once the route is resent to Garmin, but the fix resulted in us losing the connection between a route on Plotaroute and the Course on Garmin, so it will create a new Course on Garmin rather than update the existing one. Future transfers and updates should happen normally - this only affects routes you've previously sent.

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    Mark Worthington   Thursday 20 Apr 2023 13:12:00

    Yup, OK now!

    Your Garmin Link is active: starred routes will be sent to Garmin

    However, previously sync files which were blue starred are now black. They are still in Garmin Connect, but should they still be blue?

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    plotaroute admin   Thursday 20 Apr 2023 12:44:09

    Whoops, we missed something on that new message, sorry! It was showing the wrong message if your Garmin link had previously been suspended and then reactivated. It should hopefully be OK now. 

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    Mark Worthington   Thursday 20 Apr 2023 12:21:32

    .... even after signing out/back in .....

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    Mark Worthington   Thursday 20 Apr 2023 12:20:35

    My Routes says



    But in My Settings, it says

    After suspending/reactivating/saving, it still says "Your Garmin Link is currently suspended - Update"

     

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    plotaroute admin   Thursday 20 Apr 2023 11:02:12

    A few people have recently reported that their Garmin Sync from Plotaroute has unexpectedly stopped working. We’ve investigated the problem and identified a bug that was sometimes causing Garmin links to be temporarily suspended. This has now been fixed and we’ve also added a new message on your My Routes page to confirm the current status of your Garmin Link. Apologies for anyone that was affected by this. If you have previously set up a link to Garmin for the Garmin Sync feature you can review the status of this on your My Settings page.

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