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Yes, I checked spam and have repeated the request for a password reset. I've also tried contacting them using the admin email and, even though I can see email was delievered, they have failed to respond. Emailed them again this morning, but very disappointed with their lack of customer service

Hi,

there is no bug with the renewal of passwords. Did you check the spams?
If you don't find the new password in you spam, I advise you to contact us (admin@plotaroute.com). 

Kind regards,

Why doesn't password reset work? Do you not monitor this any longer? My husband has been trying to reset his password for several weeks now and none of the requests have generated the required email to enable him to access the Premium account that he paid up for.

Hi,

Plotaroute will remain the same you know. The extra is that you can use your premium account in Visorando.

Kind regards,

Hi. Should I be worried? No information yet...

I'd be interested in this too!

My premium subscription is expiring and I'm thinking about extending the subscription again.
What does the future of Plotaroute look like? Will the site remain as it is?
Are there any plans from Visorando to close the site? Are there any changes planned?