Download from App on iPhone not workingFORUMS HOME SEARCH FORUMS

Hi Julien,

Thank for the fast response. Maybe below info might help to locate the issue:

1) everything works on my phone if I go to safari, next to 'Plotaroute website', log in and try to download a route.

2) it does NOT work on my phone if I go through the app. I can ask for `download` and next the screen turns white.

Might this be related that the app maybe does not have the permission to download a file on my phone and therefore `freezes`?

If so, any idea where this setting might be?

FYI: IOS Version is 18.5 with Iphone 15 Pro with 256 GB and I have sufficient free memory

carl

Hi Carl!

Thanks for getting back to me.
Your issue is indeed the same; it only occurs on the web app on iOS.

From what I understand, the web app uses the browser settings, so if the browser can download files, so should the web app.
I've also tried turning all kinds of settings off and on again, but to no avail.

I'll report back as soon as I have something new on this.

All the best,
Julien

Hi everyone!

After spending some time on this today, I have some news to share:

All users facing this issue (me included), are using iOS 18.5, which came out just a couple of days before I got the first support message about this.
The dev who isn't facing this issue is still using 18.1.1.
I have tried on another iPhone, which hasn't been updated to 18.5 yet and downloading through the web app works as it used to.

I've looked up known issues since 18.5, and there are a couple relating to downloads, but none that match 100%
I've signed up as a beta tester to access the 18.6 update, but sadly, the issue is still there.

I will let the devs know about my findings and hope that they'll be able to fix this soon.

Until then, using the website instead of the web app is the only workaround.

All the best,
Julien