Message "Sorry - we were unable to auto-plot to this point"FORUMS HOME SEARCH FORUMS

Dear plotaroute.com support,

trying to plot a route in Italy map I get the message "Sorry - we were unable to auto-plot to this point." when I click the map to set the first point, preventing any further step towards route creation. The route is correctly plotting when I choose a location in France, Germany or Austria (just to mention the location I tried).

Is there an expantation for this malfunction?

Thanks

Luca

Hi Luca - the Auto-Plot feature should work almost everywhere and certainly includes Italy in its coverage, however it can only plot points if you click near known roads and paths. It could have been a temporary glitch but you could also try selecting a different Map Type - i.e. if you are using the "Paths" map, try the default "Map" - or temporarily turning off the Auto-Plot feature.

John 

Thanks John,

what is actually not working in Italy is the "Autoplot - Bike" feature. Using "Road" option everything is OK. Tested Monday, May 2nd at 9.15 UTC.

Luca

Thanks Luca.  I've reported this issue to Google - I don't know why they are not returning bike directions for this country, I can only assume it's a temporary problem.  In the meantime you can still Auto-Plot by bike in Italy using the Paths map, which doesn't use Google for the routing service.

John

I've had a response from Google and apparently Google does not have bike directions for Italy, so you would either need to use the Paths map to auto-plot in Italy or select the "By Road" or "On Foot" option on the Auto-Plot feature instead of "By Bike".

John

I just upgreded as a premium member and since that time it says: Sorry, unable to auto-plot. At the same time it works on my Ipad, but does not work on my laptop.

Hi Tamás - thanks for upgrading. This message means that a route can't be worked out between the last point you plotted and the position of the point you are currently plotting.  Routng for this will depend on your Auto-Plot settings and the map type being used, so changing either of these may help (often changing it to "On Foot" overcomes this as there are fewer routing restrictions on pedestrians than bikes).  Otherwise, you would need to plot in a different place or temporarily turn off the Auto-Plot switch.

The Premium route planner uses the same auto-plot routing as the Standard one apart from when you're plotting on Google maps, when it uses Google's routing service, so if you're using Google maps, perhaps try temporarily switching to one of the non-Google maps.

John

Thanks for the answer, John. The problem is that I used the same map many times in standard mode without any problem. On my Ipad I still can use it, but in the laptop it does not work at all.. (same routes as before, sam map as before)

That's very odd.  It's hard to know what's happeneing without seeing exactly where you're plotting and what settings you have.  Can you let me know the route you're editing and I'll try it here?  Also, the Map Type and Auto-Plot settings you have set.

John

Hi, 

I am getting the error "Sorry - we were unable to auto-plot to this point. Please turn off the Auto-plot switch to continue plotting".
I have tried swtiching to all different maps and no such luck. This only started occuring yesterday and I cant figure out why. 

It is only happening when i select 'By road" and "Avoid highways". I just try plotting a small distance (5km) first but it doesnt seem to work. 

Please help. 

Thanks for flagging ths up Michael. We're looking into it and will sort out a fix asap. We'll post back here with an update.

The problem seems to be affecting the Auto-Plot By Road feature when used with "Avoid Highways" turned or when plotting points a long way apart. It ony affects route plotting on OSM maps - Premium members plotting on Google maps are not affected. In the meantime we've put in a workaround to circumvent the problem, which has temporarily disabled the Avoid Highways feature, so you should be able to plot as normal now. 

A fix has now been implemented for this.

Thank you kindly. 
It has fixed the issue and we are away again. Awesome response, cheers. 

Hello, guys! I have the same problem today: "Sorry - we were unable to auto-plot to this point. Please turn off the Auto-Plot switch to continue plotting."

Hi plotroute.com, the same problem: "Sorry - we were unable to auto-plot to this point. Please turn off the Auto-Plot switch to continue plotting." keeps prompting up today. hopefully you could help to fix it, thanks!

We can't reproduce this problem - it's seems to be working OK for us. Can you let me know where you are trying to plot (the exact location) and what Auto-Plot setting you are using please?

Well, now it's really working even for me :) I have tried plotting the way in Kyoto city using the bicycle auto-plot. Now seems all fine.

I am having this same problem - it seems to come and go.  It does not matter what I do when the problem is occcuring and then I wait several hours and come back to it and it then works.   Currently it will not auto plot anything - by bike/road or on foot or using any map type.  Just tried it again and now it is working.....   very frustrating.

Is this problem happening at particular times of day? We haven't been able to replicate it here but I'm wondering if it only happens at certain times of day, perhaps due to a conflict with other server activity. 

I keep getting the error Sorry - we were unable to auto-plot to this point. I switch maps, restart my computer, try all the usual things. It happens with maps I have used like a day earlier and want to remap the run.

This happens every third plot. Nothing fixes it....

Terri