Message "Sorry - we were unable to auto-plot to this point"FORUMS HOME SEARCH FORUMS

The technical problem we were experiencing with the Auto-Plot "By Road" on OSM and ESRI Map Types has now been fixed.

We've identified the source of the problem and should hopefully have it fixed very soon. One of the files in the latest monthly update of our routing engine was corrupted during transfer and this is causing Auto-Plot requests using the "By Road" option to fail when plotting on OpenStreetMap and ESRI map types. The "By Bike" and "On Foot" options are still available but you will only be able to use these if the road you are plotting on is tagged as suitable for walking or cycling on OpenStreetMap. Otherwise you will need to temporarily turn off the Auto-Plot switch to plot manually. We apologise for the temporary outage on this feature.

If you are a Premium member, please switch to one of the Google map types as these are unaffected by this issue.

I can plot the route with the cycling mode until I get the message "Unable to Calculate Route". If I switch to walking mode. I can continue and complete my route.

I failed to mention. I normally use the cycling auto plot mode and occasionally the walking mode.

Hi there, I am having a problem with Auto-Plot and I appear to not be the only one. At present, I am a Premium member but may reconsider that if I don't have full access to it. I am getting the message "Unable to Calculate Route" Sorry- we are unable to Auto-Plot to this point. Please turn off the Auto-Plot switch to continue plotting. It is very difficult to plot a route without the Auto-Plot and it's not what I have paid for. I have plotted this route out of York on numerous occasions with no difficulty, using this map. I've tried using a different map but experienced the same problem. I have now managed to plot my route, but I had to do it as if I were walking. This appears to be a problem at your end, from the number of comments I see. It's also something you've had to deal with before and reportedly rectified. I look forward to seeing that you've managed to do it again, soon.

Actually it seems to be an intermittent probelm as it's working OK here for all 3 auto-plot modes. We're looking into it.

i have same problem and its not only auto plot by road its also by bike

Same problem for walk and bike..

Thanks for letting us know. It seems to only be affecting the Auto-Plot "By Road", so can you please use one of the other Auto-Plot settings for now while we look into it.

Premium members should be unaffected if using a Google Map Type.

Same thing is happening for me. It enables me to auto-plot at the start of my route, but then after plotting a few points this message constantly appears. The only way I can then continue plotting the route is to do it entirely manually.

Same problem as Gordon Rendell below. 

encountered this problem today at 11'45 hours. UNABLE TO CALCULATE ROUTE  

Sorry, we had  a temporary problem following maintenance on a server overnight. The issue is now fixed and we are looking at how to prevent any reoccurence.

For anyone who is a Premium member...if this happens again, try switching the Map Type in the route planner to one of the Google maps, as these use a different routing engine which was unaffected. 

I too have encountered this problem several times, and it's happened again today, resulting in this error message box:

"(i) Unable to Calculate Route

Sorry - we were unable to auto-plot to this point. Please turn off the Auto-Plot switch to continue plotting

[✔ OK]"

I'm giving you lots of detail in the hope that you might be able to trace and solve this long-running issue.

In the early hours today (05:00-07:00 approx), Friday 12 June 2020, I was unable to plot ANY routes on ANY device or browser, if auto-plot was ON: I tried repeatedly. Then (while I was recording a screen capture video of the problem!) auto-plot started working again at 06:58 or 06:59 BST. It instantly changed from nothing working with auto-plot to everything working normally. I'm hoping this information might enable you to trace what changed on your systems at this time.

I have a short screen capture video of the problem at 06:45 BST this morning. I can send this to you if you would please send me an email to which I can reply.

To be specific, I tried all of the following in every combination; auto-plot did not work with ANY of these (prior to 06:58 or 06:59 BST):

Devices:

• iPad 4 iOS 10.3.3 – Safari

   - PR desktop version

   - PR mobile version

• Android 6.0.1 (Marshmallow) – Chrome 69.0.3497.100

   - PR mobile version

Auto-Plot mode:

• in both By Road or On Foot modes. (I didn't test By Bike.)

Maps:

• Paths map (OSM)

• Google Street Map (Google)

Map locations:

• Maps of: Camden Town, London; Edinburgh, Scotland; your area of Godalming, Surrey; Paris, France; Stuttgart, Germany. (ie. everywhere!)

Distance:

• Short or long stretches of road. 

• Even plotting a short section of straight road failed.

Plot order:

• It made no difference if it was the start point (A) with auto-plot on, or if several points were first plotted manually (which worked) and then auto-plot was turned on: in every case, AS SOON AS I CLICKED THE MAP (OR THE MOBILE PLOT BUTTON) WITH AUTO-PLOT ON, THE ERROR OCCURRED. Every single time.

It's particularly bad because all unsaved work is lost. Even if I click "OK" to the error message, the plot function freezes with the spinning circles over the crosshairs: I can drag the map around, but cannot plot. I have to reload the browser page and start again.

You have a great product here, which I've used for many years. (My earliest route is # 16089!) Coincidentally, after all the time for walking we have had recently, I was thinking of finally subscribing to Premium, so that I can save more private routes. But glitches like this make me think twice. 

Users have reported this problem for over 3 years here. It's highly likely that many others have also been affected but NOT reported it. So I do hope you can finally identify and fix this problem.

Is this problem happening only at particular times of day?

I don't think your fix is working for "Sorry - we were unable to auto-plot to this point."  It appears at random. If I go away and not use Plotarote for a few days, it will start working again, sometimes. This has been happening for about 2 months now - all my maps are in Colorado, specifically north, the foothills. Currently I cannot plot a route in the same location I plotted yesterday (and am trying a different set of trails).

Terri

I keep getting the error Sorry - we were unable to auto-plot to this point. I switch maps, restart my computer, try all the usual things. It happens with maps I have used like a day earlier and want to remap the run.

This happens every third plot. Nothing fixes it....

Terri

Is this problem happening at particular times of day? We haven't been able to replicate it here but I'm wondering if it only happens at certain times of day, perhaps due to a conflict with other server activity. 

I am having this same problem - it seems to come and go.  It does not matter what I do when the problem is occcuring and then I wait several hours and come back to it and it then works.   Currently it will not auto plot anything - by bike/road or on foot or using any map type.  Just tried it again and now it is working.....   very frustrating.

Well, now it's really working even for me :) I have tried plotting the way in Kyoto city using the bicycle auto-plot. Now seems all fine.