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I'm on an Android phone and I do not have Chrome installed on my device. I tried and failed to get the app with the browser (Opera) that is installed on my phone. How can I get the mobile app?

Hi Michael - it installs OK for us with Opera on Android. I'd suggest checking you have the latest version of Opera but if you're still having problems your best option is to download Chrome and install it with that.   

I had to install Chrome to get the app. I must be doing something wrong because all I have is a shortcut to open the website in a browser. I tried to reshape a route and I did not get any magnification as shown in your photo of the app.

If the app runs fullscreen (without the address bar) and says "plotaroute" under the app icon rather than "plotaroute.com" you have installed it correctly. It needs to be installed from the main home page when signed out - installing from any other page will create a browser shortcut instead.

We've made a small tweak to the Reshape Route feature, which should hopefully help. The magnifier will only be shown though when you start dragging one of the anchor points. It's a little bit fiddly on small screens, as accurately selecting things with your finger will never be as easy as using a mouse, so this feature is easier to use on a desktop computer.

Hi guys Best wishes for 2021 and thanks for your good work! app installed worked ok, the app shows the blue star to confirm the route is transfered to garmin connect, then on connect I force a sync but the route do not show on my gpsmap66... would you have any suggestions to solve this? thanks. best regards JP

I deleted the app and re-installed. To re-install I loaded Chrome. After installation I started the app and like you said I had a fullscreen version of the app. I then deleted Chrome and re-started the app and now it behaves like a short-cut. I guess us non-Chrome users are out of luck.

Michael - yes, that's correct, if you install the app using Chrome and then delete Chrome from your device it won't then run as an app, as it needs the browser that it was installed with. We do recommend using Chrome, as this is what we develop and test the app with. 

JP - thanks for the new year wishes, same to you!  I can see from our logs that routes have been successfully sent from your account to Garmin Connect. Are they showing in your Garmin Connect account? If not, try unstarring them on here and then starring them again, which should delete and resend them. 

Nope, doesn't install for me. Samsung S7, Android 8.0, not signed in, follow the install process via Chrome and get the icon. However, seems to be the browser shortcut ..... tried many times .....

Adding tio my last post .... the app installs, but it seems to go a browser window. If I select "Mobile App" from the menu, I get the https://www.plotaroute.com/mobileapp page.

It's not really clear what I should expect to see. Some online pictures would help.

Hi Mark,

It's possible the app may not install with older versions of Android (we've tested it with Android 10), as they have less support for Progressive Web Apps (PWA), which is the type of app we have.  However, try the folllowing to see if this helps:

• ensure you are connected to WiFi when installing as a slow connection has been known to cause installation problems
• ensure your Google Play account is enabled when installing
• ensure you have the latest version of Chrome installed

If it installs correctly you should see the plotaroute icon on your home screen (without a Chrome icon in the corner) and the app will run full-screen (without a browser address bar). You'll also be able to see the app listed under Apps and Notifications under your Android Settings. We've noticed that there is sometimes a short delay in the the icon appearing on the home screen on Android devices, so you may need to wait a short while at the point where it saying it is adding the app.  We'll look at adding some more pictures to to the installation instructions as you suggested.

My Samsung S7/Android 8 was indeed on a solid Wi-Fi, with account activated and latest Chrome (although on mobiles updates are bpushed, rather than pulled).

However, I will shortly be changing to a OnePlus 8T/Oxygen 11, so I'll see what happens then and report back. :)

Mark

I run it on my Samsung S7, Android 8.0.0, as Chrome as my browser w/o any problem. 

Just to feed back .... I tried agin, today, on a poor mobile signal .... worked! So I now have the mobile app on my S7 (and I still haven't changed to my "new" mobile .... )

Do you have any suggestions for installing on Android 11 (R)?  I'm trying to install the app on new Samsung A7 lite.

When I follow the proccedue, it looks like a bookmark gets installed on thehome page, but nothing else.

What happens when you click on the icon on your home page Jim? If it opens full-screen without the website address bar it has installed correctly.

It opens the website within  Chrome, with the website address.   The icon on the home page also has the Chrome circle in the bottom right corner.

OK, yes, it hasn't installed then. If it installs you won't see the Chrome icon in the corner of the plotaroute icon. The main reason this happens is if you weren't signed out and on the main home page when installing. Can you try again? 

I logged out, cleared the browser data, the refreshed the main page. I removed the link on the main page.  I did the menu item - add to home page, but it resulted in the same thing happen in. What else should try?

That should have been that I removed the link on the home page.