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| TOPIC | POSTS | VIEWS | POST | |
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| downloaded route gpx file is empty | 6 | 245 | thanks - yes. 'User error'..... I can see now that my option selection on download needed to include 'Directions'.Thanks again Thursday 24 Aug 2023 21:57:53 |
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| Sorry, a problem occured loading this route. Please try later | 2 | 260 | On many of my longer route I am suddenly getting the error "Sorry, a problem occured loading this route. Please try later". This is on Safari, Chrome and even another user's account. Routes have not Thursday 24 Aug 2023 12:20:42 |
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| Quick-editing a note adds undefined or null to description | 2 | 212 | Thanks for flagging this up Stephen and for your helpful steps to reproduce this. We'll get that fixed. Thursday 24 Aug 2023 10:13:01 |
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| downloaded route gpx file is empty | 6 | 245 | Thanks Jim. I've just downloaded that route as a GPX Route file and it looks OK to me. The file has all the directions converted to route points, which is as expected e.g.lt;rtept lat="56.9300497" lo Thursday 24 Aug 2023 10:10:14 |
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| Quick-editing a note adds undefined or null to description | 2 | 212 | Steps to ReproduceAdd a new note to a route, leave the description blank but fill in the label.Open the directions/notes panel and right-click the previously added note.ExpectedEmpty description.Actu Wednesday 23 Aug 2023 11:57:05 |
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| downloaded route gpx file is empty | 6 | 245 | Here it is - https://www.plotaroute.com/route/2357344?units=kmFwiw - don't think it's the route but something I am not doing correctly Wednesday 23 Aug 2023 09:06:11 |
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| Distance summary of a Collection | 8 | 269 | Hi Peder,I've just checked a collection here using Edge and it looks ok, so maybe it's related to that particular collection for some reason. Can you share a link to it please so we can take a look? Wednesday 23 Aug 2023 08:01:10 |
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| downloaded route gpx file is empty | 6 | 245 | Can you share a link to the route Jim, so we can take a look? Wednesday 23 Aug 2023 07:58:53 |
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| Distance summary of a Collection | 8 | 269 | Hi,Seems to be a Microsoft Edge issue.Opened the collection with Chrome and all looks good :-)Thanks!Peder Tuesday 22 Aug 2023 22:01:57 |
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| Distance summary of a Collection | 8 | 269 | Summary of distance of a CollectionFor some reason the total distance is not calculated only ascent. A feature or a bug :-)Cheers Peder Tuesday 22 Aug 2023 21:53:43 |
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| downloaded route gpx file is empty | 6 | 245 | should have added that I'm using Windows 11 Tuesday 22 Aug 2023 21:33:42 |
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| downloaded route gpx file is empty | 6 | 245 | It's a while since exercised this process so maybe I am missing something.When I create and then download a gpx file as a route with POIs and look at it with a gpx editor the file is empty.When I dow Tuesday 22 Aug 2023 21:29:19 |
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| Unable to read file | 4 | 310 | Problem solved. Thanks for reacting so quickly! Saturday 19 Aug 2023 11:14:33 |
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| Timer offset (almost) from start | 19 | 328 | Great to hear - thanks Vincent. Friday 18 Aug 2023 08:37:01 |
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| Unable to save | 3 | 250 | Hi Claudio - apologies for this, but we had a technical issue one of our servers yesterday that was affecting memory intensive tasks like processing very large routes. This was resolved overnight, so Friday 18 Aug 2023 08:36:25 |
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| Unable to read file | 4 | 310 | Are you still getting the issue today? We had a technical issue on one of our servers yesterday, which is now resolved, so this may have been causing the problem. Friday 18 Aug 2023 08:34:38 |
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| Unable to save | 3 | 250 | This mornig is worling. Rooute was still there, asked again for login and saved.Thansk Friday 18 Aug 2023 05:59:46 |
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| Unable to save | 3 | 250 | I plotted a route (15662 points) and I'm unable to save... the wheel on save button is rotating rotating rotating... I downloaded as gpx. I hope to be able to upload and working on it tomorrow. Thursday 17 Aug 2023 21:45:55 |
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| Unable to read file | 4 | 310 | Similar to issue - GPX and KML files trying to upload and getting "Unable to read file" as well. Thursday 17 Aug 2023 19:50:40 |
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| Unable to read file | 4 | 310 | When uploading gpx-files previous made on Plotaroute it uploads 99% and states "Unable to read file". Only saved gpx-files made today can be (re-)uploaded succesfully. What can be wrong?? Thursday 17 Aug 2023 19:22:57 |
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| Timer offset (almost) from start | 19 | 328 | It works perfectly now! Thanks a lot! Plotaroute is an amazing tool for adventure planning! Thursday 17 Aug 2023 08:31:07 |
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| Timer offset (almost) from start | 19 | 328 | Hi Vincent - we've found the bug and we've implemented a fix. Sorry it took a while to get to the bottom of this. Wednesday 16 Aug 2023 10:23:18 |
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| Timer offset (almost) from start | 19 | 328 | Great! Glad you can see it as well. Thanks a lot Wednesday 16 Aug 2023 07:51:47 |
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| Timer offset (almost) from start | 19 | 328 | Hi Vincent - thanks for the images you sent by email. I hadn't realised you were using the mobile verision of the website - the problem only seems to affect the mobile site not the desktop site. We c Wednesday 16 Aug 2023 06:26:59 |
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| Trace function enhancement | 3 | 1506 | I like the new feature to add a route to a collection, very handy! Could the same functionality also be used for traced routes?CheersPeder Tuesday 15 Aug 2023 13:32:45 |
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