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Slow! 4 176 None of the routes in question have a background map. I've not got the Hills panel open. However, I have discovered that:The problem seems to show itself when running Plotaroute in Edge but not in Ch
Tuesday 16 Aug 2022 12:19:41
Label colours ignored in printed output 4 153 Some more information on this... and it is rather strange!If I use the print (to PDF) feature in Edge, the coloured backgrounds of the lables are ignored.If I use the print (to PDF) feature in Chrome
Tuesday 16 Aug 2022 12:13:52
Elevation gain discrepancy 2 161 HiWe don't import elevation data when you upload a route from a GPX file, we use data from a global topopgraphy dataset for consistency across all routes on the site, so there is no way to override t
Monday 15 Aug 2022 09:41:54
Snap only part of a route to the map 5 290 Thanks for the suggestion. I think that might be quite tricky to develop and use though - the complexity required would probably be little different from using the existing Reshape Route tool to fix
Monday 15 Aug 2022 09:26:56
Trails barely visible 2 127 Sorry Lucas, these are pregenerated map tiles created by a thurd party, so we can't change these. It's something we can consider as we further develop the site and the range of maps available.
Monday 15 Aug 2022 09:18:42
Elevation gain discrepancy 2 161 Why does the GPX track elevation gain adjust upwards each time it is saved? The original figure is correct. The adjustment is always adding too many metres, eg, original elevation gain is measured at
Sunday 14 Aug 2022 06:53:19
Snap only part of a route to the map 5 290 It seems like snapping happens with a lot less restriction now, but at the cost of sometimes being completely wrong! Could we get an "Unsnap this section" option?
Saturday 13 Aug 2022 14:52:42
Trails barely visible 2 127 Hi,The "trails map" has trails that are barely visible in forest areas, making it difficult to plot a route. Is there any way to improve the contrast?[url=https://ibb.co/rfdVkZc][img]https://i.ibb.co
Friday 12 Aug 2022 10:17:52
Dynamic Milemarkers and Route Planning Upgrades 16 1209 Sorry Steve, that screenshot hasn't worked. Can you email us the screenshot please and also provide a link to the page where you're experiencing the problem?
Friday 12 Aug 2022 09:12:48
Dynamic Milemarkers and Route Planning Upgrades 16 1209 I like this feature, but on my Macbook using Safari once the km marker gets gt;100km, the number no longer fits in the white circle and I can't read the distance! See screenshot - it doesn't matter w
Thursday 11 Aug 2022 01:38:44
PREMIUM MEMBERSHIP QUESTIONS 15 783 Great, thanks for upgrading. We've fixed the problem you had, so if you like the Premium membership and want to renew in a year's time it should work OK next time!
Wednesday 10 Aug 2022 11:40:18
More than 30 routes in a collection 2 156 Thanks for the feedback Scott. It's not practical for us to increase this limit given the way the route collections feature works at present, as all routes are loaded automatically every time the col
Wednesday 10 Aug 2022 11:38:25
Save/Export as a PDF 7 2459 Sorry, there isn't a video export option.
Wednesday 10 Aug 2022 11:35:38
More than 30 routes in a collection 2 156 I am organzing a 200 mile, 36 leg team relay race. I woudl like to be able to add all 36 legs to a single collection but am limited to 30.
Tuesday 09 Aug 2022 21:37:42
PREMIUM MEMBERSHIP QUESTIONS 15 783 Using PayPal for payment worked like a charm! Thank you for the prompt support.
Tuesday 09 Aug 2022 07:49:58
Save/Export as a PDF 7 2459 Is there any option to save the route as video file?
Tuesday 09 Aug 2022 06:53:37
PREMIUM MEMBERSHIP QUESTIONS 15 783 Hi Lasse,We're looking into the issue. It looks like it might be connected with the + sign in your email address. Would you mind selecting the Paypal option instead - you can normally pay using a car
Tuesday 09 Aug 2022 06:22:26
PREMIUM MEMBERSHIP QUESTIONS 15 783 I would like to upgrade to premium but there is only the error message "Sorry, there was a problem processing your transaction. No payment has been taken. Please refresh the page and try again." ever
Monday 08 Aug 2022 11:52:04
'New line' ignored when displaying direction in a pop-up 2 124 Thanks for that feedback Martyn.
Monday 08 Aug 2022 09:47:53
Label colours ignored in printed output 4 153 Thanks for the feedback Martyn. I'm not sure how easy this would be to change, but as an alternative try using the Print Using Browser option and use your browser's PDF export facility - this works O
Monday 08 Aug 2022 09:47:23
Order of items in Printed output 2 137 Thanks for that suggestion Martyn.
Monday 08 Aug 2022 09:41:19
Slow! 4 176 Hi Martyn - the website isn't interacting with our server when doing those tasks you mention, so I think it must be something browser or PC related. I'd recommend clearing your browser cache in case
Monday 08 Aug 2022 09:40:37
'New line' ignored when displaying direction in a pop-up 2 124 I've carefully used new-lines to break up my directions into paragraphs. I feel this makes them easier to follow. The new-lines show correctly in the 'Directions' pane but are ignored when clicking
Saturday 06 Aug 2022 18:17:36
Label colours ignored in printed output 4 153 When I create a route, I sometimes use the feature for selecting a colour for a lable. I use this to distinguish different categories of label. For example, I might use a one colour for information
Saturday 06 Aug 2022 18:12:21
Order of items in Printed output 2 137 When printing a route with directions, if there is a symbol and/or a label, these are printed after the Directions/Notes. Can I suggest that they would make more sense if they were printed before th
Saturday 06 Aug 2022 18:06:39
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