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| TOPIC | POSTS | VIEWS | POST | |
|---|---|---|---|---|
| Error uploading Fit File | 6 | 99 | Hi JulienUploading of FIT files works perfectThanks for resolving the issueKeith Wednesday 26 Nov 2025 17:34:05 |
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| Street Map and Terrain Map | 4 | 35 | Brilliant, I'm glad to hear it's all back to normal! Tuesday 25 Nov 2025 12:53:26 |
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| Street Map and Terrain Map | 4 | 35 | Julien,Sorry, I never got a notification about your reply. I have tried the maps and they are working now. Thank you for taking care of this.Clay Tuesday 25 Nov 2025 12:21:53 |
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| Error uploading Fit File | 6 | 99 | Hi everyone,Just got word from the devs: FIT files can be uploaded again!Kind regards,Julien Monday 24 Nov 2025 04:26:48 |
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| Street Map and Terrain Map | 4 | 35 | Hi Clay,I'm sorry to hear about this.We have just fixed an issue with other map types.Can you please try again and tell me if you can access street and terrain maps?Kind regards,Julien Friday 21 Nov 2025 10:30:52 |
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| Trails/Paths map not loading in View, Edit or Print to PDF | 2 | 21 | Hi Martyn,Thanks for bringing this to our attention.All the map types are working again.Kind regards,Julien Friday 21 Nov 2025 10:09:36 |
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| Trails/Paths map not loading in View, Edit or Print to PDF | 2 | 21 | The route appears but the background map does not when 'Trails' is selected in View/Edit or 'Paths' is selected for Print to PDF. Friday 21 Nov 2025 08:37:02 |
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| Street Map and Terrain Map | 4 | 35 | The Street and Terrain maps do not load. I looked at the fixes other posted for VM and Sky, but I don't either of those. A couple of weeks ago, everything worked fine and then suddenly stopped.I ha Thursday 20 Nov 2025 12:34:36 |
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| Embedded Map Not Showing Staticmap | 4 | 46 | SOLVEDMany thanks Wednesday 19 Nov 2025 15:43:33 |
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| Embedded Map Not Showing Staticmap | 4 | 46 | Hi again!The devs confirmed an issue with the staticmap service and have just fixed it.The maps on the link you sent below are displayed properly again.Regards,Julien Wednesday 19 Nov 2025 14:01:09 |
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| Embedded Map Not Showing Staticmap | 4 | 46 | Hi Richard,Thanks for bringing this to our attention.I'll report this to the devs right away and will update this topic as soon as I receive any news about this issue.Kind regards,Julien Wednesday 19 Nov 2025 13:02:34 |
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| Embedded Map Not Showing Staticmap | 4 | 46 | Recently I noticed the embedded map(s) do not show the default staticmap image. The embedded map works when the user clicks the play button, but before I would have an image showing the overview of Wednesday 19 Nov 2025 11:18:43 |
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| Very slow and keeps checking to see if I am signed in | 8 | 106 | Hi Fred,I'm sorry about the long loading times.I can assure you that this has nothing to do with our hardware.We've recently experienced bot crawling attacks, against which the devs have implemented Wednesday 19 Nov 2025 11:11:17 |
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| Very slow and keeps checking to see if I am signed in | 8 | 106 | Hello. Irsquo;ve been experiencing the same problem for quite some time now: extremely long loading times. Since I canrsquo;t imagine that you suddenly have 10,000 new customers putting such a heavy Wednesday 19 Nov 2025 07:32:58 |
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| Tunnels show total ascent as if on surface terrain | 4 | 48 | Hi Liam,Thank you for suggesting this.In some cases, we already have an information bubble next to a route's elevation data.So a warning about tunnels and/or bridges might be something the devs could Monday 17 Nov 2025 05:05:50 |
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| Error uploading Fit File | 6 | 99 | I've been having the same problem as Keith - "! Error converting Fit file" when trying to upload. (Doesn't seem to matter what the source of the Fit file is).Regards, NC Sunday 16 Nov 2025 17:01:53 |
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| Tunnels show total ascent as if on surface terrain | 4 | 48 | Thanks Julien. Another option is Bikemap, see the same route https://web.bikemap.net/r/17787914, which seems to show these tunnels correctly. I've noticed bikemap generally shows about 10-20% lower t Saturday 15 Nov 2025 02:59:50 |
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| Tunnels show total ascent as if on surface terrain | 4 | 48 | Hi Liam,This is something which has been brought up a couple of times on the forum, along with other questions regarding the Digital Elevation Model.Sadly, this is not something we're currently worki Wednesday 12 Nov 2025 04:35:00 |
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| Very slow and keeps checking to see if I am signed in | 8 | 106 | Thank you for your kind words and the details about the issue you encountered.I'll look into it with the devs.Kind regards,Julien Wednesday 12 Nov 2025 04:16:46 |
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| Tunnels show total ascent as if on surface terrain | 4 | 48 | When a route goes through a tunnel, the total ascent seems to be on the surface terrain; see 3128263, where the first two "hills" are actually in Rays Hill Tunnel and Sideling Hill Tunnel. As these w Tuesday 11 Nov 2025 16:37:49 |
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| Import to watch as -FIT file to get rid of directions! | 23 | 6048 | working for me :-) thank you! Monday 10 Nov 2025 17:01:33 |
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| Error uploading Fit File | 6 | 99 | Hi!Just updating this topic, because this issue isn't related to the Garmin issue we faced before the weekend.I've sent the bug report to the devs and will update this topic again as soon as I hear b Monday 10 Nov 2025 14:13:15 |
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| Plotaroute not syncing with Garmin | 18 | 293 | Hi Sam,Thanks for bringing this up.I hadn't thought about the "Latest News" on the homepage, which is indeed outdated.This was addressed in the messages of this topic, but the article on the homepage Monday 10 Nov 2025 13:56:56 |
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| Very slow and keeps checking to see if I am signed in | 8 | 106 | Checking to see if I'm logged in - it doesn't happen very often normally, but yesterday it was happening maybe every 4th or 5th time I tried to save something, and it was taking about 3 to 20 seconds Monday 10 Nov 2025 13:50:49 |
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| Server Busy Issue | 20 | 336 | Pleased to confirm that Garmin Sync and Image download are working again for me :-) Monday 10 Nov 2025 10:04:11 |
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