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Difficulty editing an uploaded route 5 705 Hi Andrew - I can access your routes here, so I'll need some more information about the p...
Wednesday 12 Apr 2017 09:39:15
Mobile devices not updating map tiles even with good connection 2 715 After a lot of experimentation, I am always able to resolve this issue by re-opening the ...
Friday 24 Mar 2017 18:59:52
Auto-plot does not plot the most direct route 4 838 Thanks John. I'll give it a try for the path in question and report back against your ne...
Friday 17 Mar 2017 17:32:26
When I select paths view it says API Key Required 3 988 Hopefully this should be resolved now - thanks for flagging this up.John...
Thursday 16 Mar 2017 16:33:07
No options when using make me a route 2 636 Hi Martin - thanks for flagging this up. A bug crept in with yesterday's upgrade - apolo...
Tuesday 07 Mar 2017 07:59:58
Combine routes doesn't show list of existing routes 4 785 Yes, it seems to be working now, thank you!!...
Tuesday 21 Feb 2017 16:10:49
Routes confuse IGO Primo 2 1135 Hi John - I'm afraid we don't have that device here so it's not easy to provide support f...
Monday 20 Feb 2017 10:09:40
Turn warnings appear after turns 7 862 Thanks for that update Phil....
Wednesday 08 Feb 2017 08:51:52
Editing an uploaded route - unable to auto-plot 6 1346 Hi DeAnne - Sorry you've had some problems getting to grips with the site. Firstly, I'm ...
Friday 20 Jan 2017 09:49:00
GPX Route empty (off track mode) 3 960 Okay, that wasn't obviuous to me..thx!It works well..just need to change my way of plotti...
Tuesday 17 Jan 2017 10:47:11
Marker won't go down a certain path 5 1220 Hi - I'm afraid it's difficult for me to answer that. My guess is that it the Auto-Route...
Monday 16 Jan 2017 10:50:37
Miles maxed out? 2 705 Hi Brian - For some reaosn the distance recorded for the route on our system was only 800...
Monday 02 Jan 2017 09:14:09
SECURITY CERTIFICATE ISSUE 2 937 Hi Gary - Yes, the site is secure and has an up to date security certifcate, so I think i...
Tuesday 29 Nov 2016 10:05:16
Plotting bug 4 803 Hi - thanks for flagging this up. There are sometimes occasions when the routing service...
Tuesday 22 Nov 2016 11:22:58
Plotting roots whilst not signed in 3 768 Thanks for your response - I have not been able to replicate the behaviour - so treating ...
Tuesday 08 Nov 2016 16:53:18
Error when logging in via IOS 3 767 Thanks...
Monday 31 Oct 2016 15:16:37
SPAM Challenges 2 795 Thanks for flagging this up Ian.John ...
Thursday 29 Sep 2016 16:23:21
Garmin Communicator plugin not recognised in Safari 10 4 2261 @John ... thanks for the detail. A shame that that's happened. The link was really useful...
Monday 26 Sep 2016 07:33:56
Very difficult to plot a route using google maps 1 1053 At times the route plotter insists on changing routes to a route you don't want. It does...
Saturday 17 Sep 2016 20:20:19
Bookmarks - Deleting when menu goes off screen 3 971 Thanks for flagging these issues up. Fixed have now been implemented for both of these.J...
Monday 15 Aug 2016 14:22:05
Some Turns give wrong direction? 6 1090 It sounds like that's the explanation then - if you clicked past the junction you wanted ...
Tuesday 12 Jul 2016 11:18:54
Wrong route loaded from suggested routes 2 795 Thanks for flagging this up David. Do you recall which page you were on when you clicked...
Monday 11 Jul 2016 10:53:16
Creating a route with OSM layer 1 980 I'm trying to create routes by using the OSM map with cycle paths highlighted. OSM map is...
Friday 01 Jul 2016 10:31:38
Negative elevation data in GPX export 1 966 In my area (I guess elevation data is not available) GPX export always produces a file wh...
Thursday 16 Jun 2016 20:04:50
Reduced Points 2 1053 Hi - I've not heard of this problem happening before and it's hard for me to know why fro...
Thursday 09 Jun 2016 12:11:34
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